Complaints Policy

If you are unhappy or have concerns about any aspects of your dealings with the Nationwide Foundation, please do not hesitate to let us know. We will do our best to resolve any complaints or concerns informally, reasonably and as quickly as possible.

In the first instance, please contact our Chief Executive by letter (marked ‘private and confidential’), or email as follows:

The Chief Executive
The Nationwide Foundation
Nationwide House
Pipers Way
SN38 2SN


If, once you have received a response from the Chief Executive, you still feel your complaint or concerns have not been resolved, please contact the Foundation’s Chair, Saphié Ashtiany, at the same address given above, marking the letter ‘private and confidential’.

The Chief Executive and Chairperson will aim to respond to your complaint within 28 days of receiving it.

If, once you have received a response from the Chair you still feel your complaint or concern has not been resolved, please refer to the Charity Commission’s guidance publication ‘CC47 Complaints About Charities’ to see if they will investigate your complaint further. This document is available on their website at:

Or, alternatively write to them at:

Charity Commission
PO Box 1227
L69 3UG

Or telephone the Charity Commission on: 0845 3000 218.

View our Contact details